History of Forestcare
The Forestcare Emergency Service was established in 1991, primarily to provide out-of-hours emergency cover for residents and departments of Bracknell Forest Borough Council.
At the same time, Forestcare also launched its successful range of Lifeline community alarm monitoring services for tenants at home and in residential housing schemes under both Council and private management.
In 1999 the Emergency Duty Team of social workers, was integrated with Forestcare under one management and now works very closely with the Emergency Response Officers of the Forestcare Control Centre.
As of November 2001, Bracknell Forest Borough Council, with the help of a government grant, has invested heavily in Forestcare to provide:
- Extended and refurbished control centre
- New technology and communications
- New and enhanced services
- New ways of working
- Training in new skills
- Additional staff
Achievement milestones
- July 2003 - Began handling Maidenhead and District Housing Association Out of Hours repairs calls
- April 2003 - Launch of Lone Working System
- January 2003 - Began handling Bracknell home care and co-ordinating Out of Hour's calls
- January 2003 - Began handling West Berkshire home care and co-ordinating Out of Hours calls on Friday evening through to Monday morning and Bank Holidays
- January 2000 - 3500 Lifelines installed
- October 1997 - Began monitoring Wokingham's sheltered schemes
- January 1994 - First 400 Lifelines installed
- July 1993 - Began monitoring Reading's sheltered schemes
- April 1993 - Began handling Wokingham's out-of-hours calls
- 1991- 1994 - Rolled out hardwired scheme monitoring in Bracknell
- September 1991 - Lifelines service and out-of-hours cover launched
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